1. General Information
This Privacy Policy explains how Goescape sp. z o.o. collects, processes, uses, and shares your personal data through the website extrareality.pl and its services. It is aligned with the GDPR (General Data Protection Regulation) and the Digital Services Act (DSA).
Company Details:
Goescape LLC
NIP: 5252990401
Długa str. 29, 00-238 Warsaw, Poland
Email: info@extrareality.p
PKO Bank Polska: 2010201042000082020579616
IBAN: PL8010201042000089020578213
BIC SWIFT: BPKOPLPW
2. What Data We Collect
2.1. Data you voluntarily provide:
- Full name
- Phone number
- Email address
- Home address
- Social media profiles
- Photos
- Call recordings
- Company details (name, address, bank info)
- Any other information you share with us
2.2. Data collected automatically:
- Website usage (pages visited, session length, clicks)
- IP address and approximate location
- Device info: model, OS, browser
- Unique internal identifier
- Cookies and tracking technologies
2.3. Data from other sources:
- Public databases
- Marketing partners
- Social media platforms (e.g., Facebook)
- Analytics and marketing tools (e.g., Google, Meta)
3. Purpose of Processing
We process personal data for the following purposes:
- User registration and identification
- Providing personalized services
- Communication and support
- Fraud prevention and security
- Data accuracy verification
- Account creation (with consent)
- Technical and customer support
- Newsletters and offers (with consent)
- Marketing activities (with consent)
- Integration with partner services
4. How We Collect Data
Account registration (manual or via Google/Facebook)
- Escape room bookings
- Purchase of gift vouchers
- Invoice issuing
- Reviews and blog comments
- Contact forms and quest match
- Complaints and refunds
5. Cookies & Tracking
We use cookies and similar tools to:
- Recognize your device
- Analyze website usage
- Personalize your experience and advertising
- Enable secure login and session continuity
You can manage cookies in your browser. Using our website implies consent to cookies.
Tools we use:
- Google Analytics
- Facebook Pixel
We may also collect IDFA or AAID from mobile devices and — with permission — access your photos and camera.
6. Data Retention
We retain your data only as long as necessary:
- Account data: until deleted + up to 6 months
- Newsletter and cookie consent: until withdrawn
- Complaints: up to 6 years (in line with legal time limits)
7. Data Disclosure
Your data may be disclosed:
- To partners (e.g., escape room organizers)
- To hosting and payment providers
- To legal authorities if required
- During business transfer or reorganization
- For fraud prevention and legal protection
- Anonymized, aggregated data may be shared for analytics or marketing.
8. Links to Other Sites
Our site may include links to third-party platforms (e.g., Facebook, Instagram). We are not responsible for their privacy policies. Please check those separately.
9. Your Rights (under GDPR)
You have the right to:
- Access your data
- Correct or delete your data
- Restrict processing
- Withdraw consent at any time
- File a complaint with UODO – www.uodo.gov.pl
To exercise your rights, contact us: info@extrareality.pl
10. Updates to this Policy
We reserve the right to update this Privacy Policy. The current version is always available on our website.
