1. General Information

This Privacy Policy explains how Goescape sp. z o.o. collects, processes, uses, and shares your personal data through the website extrareality.pl and its services. It is aligned with the GDPR (General Data Protection Regulation) and the Digital Services Act (DSA).

Company Details:

Goescape LLC
NIP: 5252990401
Długa str. 29, 00-238 Warsaw, Poland
Email: info@extrareality.p
PKO Bank Polska: 2010201042000082020579616
IBAN: PL8010201042000089020578213
BIC SWIFT: BPKOPLPW

2. What Data We Collect

2.1. Data you voluntarily provide:
  • Full name
  • Phone number
  • Email address
  • Home address
  • Social media profiles
  • Photos
  • Call recordings
  • Company details (name, address, bank info)
  • Any other information you share with us
2.2. Data collected automatically:
  • Website usage (pages visited, session length, clicks)
  • IP address and approximate location
  • Device info: model, OS, browser
  • Unique internal identifier
  • Cookies and tracking technologies
2.3. Data from other sources:
  • Public databases
  • Marketing partners
  • Social media platforms (e.g., Facebook)
  • Analytics and marketing tools (e.g., Google, Meta)

3. Purpose of Processing

We process personal data for the following purposes:

  • User registration and identification
  • Providing personalized services
  • Communication and support
  • Fraud prevention and security
  • Data accuracy verification
  • Account creation (with consent)
  • Technical and customer support
  • Newsletters and offers (with consent)
  • Marketing activities (with consent)
  • Integration with partner services

4. How We Collect Data

Account registration (manual or via Google/Facebook)

  • Escape room bookings
  • Purchase of gift vouchers
  • Invoice issuing
  • Reviews and blog comments
  • Contact forms and quest match
  • Complaints and refunds

5. Cookies & Tracking

We use cookies and similar tools to:

  • Recognize your device
  • Analyze website usage
  • Personalize your experience and advertising
  • Enable secure login and session continuity

You can manage cookies in your browser. Using our website implies consent to cookies.

Tools we use:

  • Google Analytics
  • Facebook Pixel

We may also collect IDFA or AAID from mobile devices and — with permission — access your photos and camera.

6. Data Retention

We retain your data only as long as necessary:

  • Account data: until deleted + up to 6 months
  • Newsletter and cookie consent: until withdrawn
  • Complaints: up to 6 years (in line with legal time limits)

7. Data Disclosure

Your data may be disclosed:

  • To partners (e.g., escape room organizers)
  • To hosting and payment providers
  • To legal authorities if required
  • During business transfer or reorganization
  • For fraud prevention and legal protection
  • Anonymized, aggregated data may be shared for analytics or marketing.

8. Links to Other Sites

Our site may include links to third-party platforms (e.g., Facebook, Instagram). We are not responsible for their privacy policies. Please check those separately.

9. Your Rights (under GDPR)

You have the right to:

  • Access your data
  • Correct or delete your data
  • Restrict processing
  • Withdraw consent at any time
  • File a complaint with UODO – www.uodo.gov.pl

To exercise your rights, contact us: info@extrareality.pl

10. Updates to this Policy

We reserve the right to update this Privacy Policy. The current version is always available on our website.